Introduction

Cotes des Neiges Black Association, CDNBCA. (hereinafter referred to as "we," "our”) recognizes the importance of protecting its clients' personal information and is committed to adhering to the highest confidentiality standards in accordance with Quebec's Law 25 on the protection of personal information.

This personal information protection policy aims to inform you about how we collect, use, disclose, and protect your personal information. It also outlines your rights and choices regarding your personal information.

Collection of Personal Information

We collect personal information directly from you when you use our services, or if you provide services to CDNBCA. The types of personal information we may collect include, but are not limited to:

• Your first and last name and contact details (address, phone number, email address).
• Your date of birth.
• Payment information.

Personal Information usage

We use your personal information for the following purposes:

1. Provision of Services: To provide you with services (enumerate ).
2. Communication: To contact you regarding your …
3. Billing: To process payments and manage billing-related matters

Disclosure of Personal Information

We may disclose your personal information to the following parties under certain circumstances:

1. Community services: To other community services provider.
2. Service Providers: To third-party service providers who assist us in delivering our services, such as billing and payment processors, provided they agree to maintain the confidentiality of your information.
3. Legal Compliance: To comply with legal and regulatory requirements, court orders, or other lawful requests by government or law enforcement authorities.

Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, misuse, or alteration. This includes implementing computer security protocols, restricting access to records, and providing staff training.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless the law requires or permits its deletion.

Access and Modification

You have the right to access your personal information, correct it, update it, or delete it by contacting us. We will respond to your request within a reasonable time frame.

Withdrawal of Consent

You have the right to withdraw your consent at any time. However, withdrawing your consent may affect our ability to provide our services.

Questions and Complaints

If you have any questions, concerns, or complaints regarding our privacy policy or the handling of your personal information, please contact us.

Changes to this Policy

We may update this privacy policy from time to time. Changes will take effect upon their publication on our website. We encourage you to regularly review this policy to stay informed about our privacy practices. Personal Information Protection Officer: Email: heavens.milien@protection-zone.ca
Date of Last Revision: February 2025